Frequently Asked Questions

To ensure that you make the most of your first treatment, please arrive at least ten minutes before your scheduled appointment time to fill out a new client consultation form. Your health and comfort is important to us, so if you have any illnesses, special requirements, allergies or are currently taking medication, please notify us before your treatment.

To give you maximum results from your face treatment, please ensure any facial hair is trimmed before your treatment.

This is your space, relax and enjoy, read a magazine, have a drink and enjoy the complete experience.  Please be mindful of the atmosphere at About Man and silence your mobile devices upon entry to About Man lounge.

Yes, especially for late night and weekend appointments, which are normally booked up several weeks ahead. We do offer a cancellation waiting-list service for peak times.

We recommend you arrive at least 10 minutes beforehand, to give yourself time to unwind. Also, if you are a new client, we’ll ask you to fill in a consultation form, which takes about 5-10 minutes.

Your appointment time will be reduced. Your treatment will still end on time so that the next client is not inconvenienced or kept waiting.

The treatments you select at About Man are reserved for you, and therefore a 50% deposit or gift certificate number is required to secure a reservation.  We do not allow gift vouchers to be used with any other promotions.

We ask that you give us at least 24 hours’ notice to change or cancel an appointment and to redeem your deposit. A text message is sent prior to your appointment as a reminder. An appointment for a free loyalty rewards treatment that is cancelled at short notice may result in forfeiture of the treatment. There is no refund policy for course and laser packages, however an exchange policy is in place. Contact us here

No, but you can swap your treatment to another one on our price list, providing they are for the same value or you pay the difference. You may also use your voucher to purchase skincare products from us instead of taking the treatment.

Yes, our vouchers expire 12 months from their date of issue. However, we usually honour expired vouchers (a fee may apply if prices have changed).We do not provide refunds on retail products or gift vouchers.

Yes, one of the best in town! We reward your purchases of skincare, make-up and wellbeing products by giving you a free skin treatment worth up to $130 when you spend $600 over time. Find out more.

We accept all major credit cards and cash. We don’t accept cheques. 

We also offer the Debit Success payment option on skin rejuvenation courses over $1,000 and you will have up to 12 months to pay for your treatment. There are no hidden costs, you simply pay the cost of your course (plus a $15 establishment fee) in equal instalments spread over the time period you select. Find out more

Yes our online shop sells About Man Gift Vouchers, Triumph & Disaster,Clarins, Pure Fiji and Priori products. Our Environ and Ultraceuticals brands can only be purchased in clinic. Shop online now.

Yes, we have regular promotions and these are advertised in our newsletters, subscribe here.

Sometimes it’s not possible to buy a gift voucher for special promotions, owing to time constraints or availability.

Yes we have a regular e-newsletter, subscribe here